Property Review Project

A design sprint gave Australia’s first property review platform clarity, confidence, and a clear way forward.

The Problem

Property Reviewed wanted to help tenants share honest feedback on inspected or lived-in properties. But user testing showed people were struggling. The homepage was confusing, property detail pages had too many buttons, and writing reviews felt overwhelming. This caused drop-offs and fewer reviews, limiting the platform’s growth.

The Constraints

The team needed answers fast. They couldn’t afford to waste time building features people didn’t want. The challenge was to quickly test, learn, and hand developers a clear set of priorities that would move the product forward.

The Solution

We ran a focused design sprint to uncover the main issues and design better flows. Through user testing and interviews in Melbourne and Sydney, we gathered insights from both current and new users. The biggest issue we discovered was the lack of data on the site, users wanted to see more reviews and property information before trusting the platform. This became the client’s main priority going forward.

What we did

We worked with the team from start to finish. This included:

Running usability tests and 1:1 user interviews
Mapping the user journey and sketching better flows
Designing wireframes and mockups in Mural
Creating clickable high-fidelity prototypes in Figma
Setting up a simple, modern UI system with clear colours and typography
Handing the full design package to the client’s developers for implementation

The Results

Clear insights and direction delivered in just 30 days
A better understanding of user priorities, especially the need for more data
Simple, streamlined flows that reduced confusion and made writing reviews easier
Developers received ready-to-build files, speeding up production
A stronger user-first culture within the team

Feedback

“The sprint gave us clarity, confidence, and a clear way forward. It inspired the team to embrace a more user-first culture and gave us requirements we could put straight into production.”
Alvin H.

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